Case Studies

Applying Engineering Techniques for Managing Service Quality at an Electric Utility Company
Sharan Srinivas, Suchithra Rajendran, Vittal Prabhu, Jack Steele
A Transportation and Supplier Selection Problem
Bárbara Venegas-Quintrileo
A Facilities Location Problem
Xiao He, Bárbara Venegas-Quintrileo
Probabilistic Models in Healthcare #1
James W. Dickson, McKenzie Malpede, Steven Maria, Preston A. Soepranoto, Guodong Pang
Probabilistic Models in Healthcare #2
Alex M. Keeley, Karl Oskar Jonas Tang, Guodong Pang

About

SSS encompasses the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.